TLDR: Hitachi Digital Services has launched HARC Agents, an enterprise platform designed to accelerate the development, deployment, and optimization of trusted agentic AI systems. This new offering aims to reduce the time required to equip enterprises with complex, scalable AI systems by 30%, addressing challenges like unreliability, insecurity, and high costs in AI projects. HARC Agents integrates four key AI services: R2O2.ai, HARC for AI, a new Agent Library with over 200 pre-built agents, and a new Agent Management System for centralized control and governance.
DALLAS, September 10, 2025 – Hitachi Digital Services today announced the launch of Hitachi Application Reliability Center Agents (HARC Agents), a comprehensive enterprise platform engineered to deliver trusted agentic AI solutions. This innovative platform is set to revolutionize how businesses approach mission-critical AI, offering a full lifecycle of services from initial concepting to deployment and ongoing optimization. The company states that HARC Agents can reduce the time to deploy complex, scalable AI systems by 30%, significantly accelerating time to value for enterprises.
HARC Agents is built upon four core AI resources:
R2O2.ai: A foundational framework that ensures the reliable, responsible, observable, and optimal development and deployment of scalable, enterprise-grade AI workloads.
HARC for AI: Hitachi Application Reliability Center’s professional and managed services dedicated to operationalizing AI systems, guaranteeing their continuous availability, reliability, and cost-effectiveness.
Agent Library (New): A newly introduced collection of over 200 pre-built, interconnected agentic AI agents. These agents, sourced from Hitachi’s diverse group companies, are designed to jump-start complex agentic AI solution development and maximize their outputs. The library spans six key domains: Industrial AI, Operations AI, Engineering AI, Analytical AI, Security AI, and Cloud AI, and is continuously expanding.
Agent Management System (New): A centralized dashboard providing a single ‘pane of glass’ for controlling all agentic AI platforms across an enterprise. This system simplifies governance, performance monitoring, and compliance, enabling confident and scalable AI adoption.
Roger Lvin, CEO of Hitachi Digital Services, emphasized the platform’s purpose: “Simply put, HARC Agents exists to make AI enterprise ready at speed and scale. In today’s unforgiving business environment, only the companies that master AI at full enterprise power will survive and thrive. Generic AI solutions may appear attractive in demonstrations, but they are not built for mission-critical enterprise use and will fail when true pressure is applied.” Lvin further highlighted Hitachi’s commitment to delivering operationalized AI that scales globally, safeguards the enterprise, ensures compliance, mitigates risk, and drives measurable business outcomes.
The launch comes at a time when global spending on AI technologies is projected to reach $630 billion by 2028, with agentic AI expected to constitute a significant portion of these investments, according to IDC. However, Gartner warns that nearly half of agentic AI projects might be terminated before production by the end of 2027 due to high costs, complexity, and unclear ROI. Premkumar Balasubramanian, CTO, Hitachi Digital Services, addressed these concerns: “Enterprises cannot afford to stake their future on hype or fragile AI. With HARC Agents, we’ve built a foundation for agentic systems that are not only secure and reliable but deeply integrated across IT and OT environments. Our approach ensures enterprise-wide observability and operational readiness from day one – turning innovation into scalable, sustainable impact.”
Also Read:
- Advancing AI Agents: The Path to Effective Task Completion in Enterprises
- Agentra Unveils 14-Day AI Implementation Framework for Rapid Intelligent Automation Deployment
Jun Abe, Chairman of the Board at Hitachi Digital Services and Executive Vice President of Hitachi, Ltd., reiterated Hitachi’s long-standing commitment to advancing AI across all organizational layers. He stated, “HARC Agents represent a future where AI is not just a tool, but a partner that augments human capabilities and helps solve societal challenges.” Hitachi Digital Services, a wholly owned subsidiary of Hitachi, Ltd., leverages over 110 years of Hitachi Group’s engineering and technology leadership to power mission-critical platforms globally.
